Know Your Rights

If you miss a connecting flight due to a delay on your first flight (and both flights are on the same booking), you may be entitled to compensation if your final destination is reached 3+ hours late.

• Both flights must be part of a single booking
• Airline is responsible for the delay
• Final destination reached 3+ hours late

Airlines often sell more tickets than available seats. If you're bumped from an overbooked flight involuntarily, you're entitled to compensation on top of a refund or rerouting.

Airlines must first ask for volunteers before denying boarding involuntarily.

If you're denied boarding against your will (not due to health, safety, or inadequate travel documents), you're entitled to compensation, a refund, or rerouting.

• Immediate compensation payment
• Choice of refund or alternative flight
• Care and assistance during wait

If your baggage is delayed, lost, or damaged, you can claim compensation for reasonable expenses and the value of lost items under the Montreal Convention.

Report baggage issues immediately at the airport and keep all receipts.

Airline strikes can be complex. You may be entitled to compensation depending on whether it's the airline's own staff or a third party (like air traffic control) striking.

Passengers with disabilities or reduced mobility have special rights and are entitled to assistance at airports and on flights at no extra charge.

Request assistance at least 48 hours before your flight.